Shipping Policy

• All orders ship exclusively via USPS. Peptide Plus Pharma Ltd does not use third-party carriers.
• Every order receives a tracking number. No order leaves our facility without one.
• Tracking information is sent to the customer by email at the time of label generation.

Shipping costs are calculated based on the product's size, weight, and destination. The exact shipping charge is displayed at checkout before you complete your order. There are no hidden fees.

Delivery timeframes below are estimates from the date of shipment and may vary due to carrier delays, weather conditions, or customs processing for international orders.

• Standard Shipping (Domestic): 2-3 business days after dispatch. Allow 1–2 business days for order processing.
• Express Shipping (Domestic): Next Day Air (Overnight)
• International Shipping — Typically 4-10 business days depending on destination and customs clearance. Allow 1–2 business days for order processing.

Orders are processed during regular business hours, Monday to Friday, excluding federal public holidays. Orders placed after business hours or on weekends will be processed the next business day. Processing time is 1–2 business days before dispatch.

We ship domestically across the United States and to a wide range of international destinations, including:

Peptide Plus Pharma Ltd's responsibility for an order is fulfilled when both of the following conditions have been met:

Peptide Plus Pharma Ltd is not responsible for the following:

• Packages marked "Delivered" by USPS that the customer reports as not received.
• Packages stolen from a porch, mailbox, building lobby, or other location after USPS delivery.
• Carrier delays of any kind, including weather, holidays, mechanical, or systemic USPS delays.
• Misdelivery by USPS to the address provided on the order.
• Any other transit issue caused by the carrier.

Customers may add USPS Signature Confirmation to any order at checkout for an additional fee. This service requires USPS to obtain a recipient signature at the point of delivery, providing strong proof of receipt.

If a customer knowingly files a chargeback, payment dispute, insurance claim, or written or electronic complaint alleging non-delivery of a package that USPS records show was delivered, Peptide Plus Pharma Ltd will take the following actions:

• Submit complete USPS delivery evidence to the customer's card issuer or payment processor, including delivery scan timestamp, GPS coordinates of the delivery scan, address verification data, and any carrier-captured delivery photo.
• File a formal report with the USPS Office of Inspector General at uspsoig.gov — the federal agency responsible for investigating postal fraud.
• Engage USPS Business Customer Support and the United States Postal Inspection Service in support of investigation and prosecution.
• Pursue all available civil remedies, including claims for common-law fraud, conversion, and breach of contract.

This window exists because USPS investigations require timely intervention. Delayed reporting prevents meaningful resolution and is itself a recognized indicator of fraudulent intent.

The customer is solely responsible for providing a complete, accurate, and current shipping address at checkout. Peptide Plus Pharma Ltd is not responsible for:

• Packages delivered to an outdated address provided by the customer.
• Packages returned as undeliverable due to an incorrect or incomplete address.
• Reshipment fees on returned packages caused by customer-provided address errors.

Customers who file repeated non-delivery claims across multiple orders will trigger an account review. Peptide Plus Pharma Ltd reserves the right to refuse future service to any customer whose claim history is inconsistent with USPS delivery records.

All shipping-related determinations — including but not limited to lost-package investigations, replacement decisions, and reshipment authorizations — are made solely at the discretion of Peptide Plus Pharma Ltd following review of USPS records and any documentation submitted.